Metro North Regional Employment Board
Building Partnerships for a Better Workforce










One-Stop Career Center Procurement


Metro North REB Announces Release of One-Stop Career Center Operator RFP

The Metro North Regional Employment Board (REB) announces the release of a Request for Proposals (RFP) to select a One-Stop Career Center operator(s) for Fiscal Year 2018 (July 1, 2017 – June 30, 2018).  This RFP is for the provision of comprehensive job seeker and business/employer services within the Metro North Region under the U.S. Department of Labor’s Workforce Innovation and Opportunity Act (WIOA) and other funds.

Approximately $3.9 million will be available for One-Stop Career Center operator(s) for Fiscal Year 2018 and the charter may be for multiple years. This RFP is intended for organizations that provide innovative workforce development services for businesses and job seekers.  The REB is seeking proposals from interested parties to provide services to unemployed and underemployed adults, dislocated workers, youth and employers in the following cities and towns: Arlington, Belmont, Burlington, Cambridge, Chelsea, Everett, Malden, Medford, Melrose, North Reading, Reading, Revere, Somerville, Stoneham, Wakefield, Watertown, Wilmington, Winchester, Winthrop, and Woburn. There can be multiple operators. 

Please click on the following links to download the RFP and Budget Form:

Request for Proposals [Word]

Request for Proposals [PDF]

Budget Forms [Excel]



Questions and Answers, and Amendments, will be posted here. Bidders are responsible for checking back for new Q & As, as well as any addenda or modfications to the RFP.


Updated Q & A (posted 5/19/17)

Bidder's Conference Q & A (posted 5/4/17)


Amendment IV to RFP: Amended Section XI. C. Right to File an Appeal to reflect the new contact information for the local Complaint Officer. (posted 5/22/17)

Amendment III to RFP: Added Appendix F to Section XII (posted 5/2/17)

Amendment II to RFPAmendment II to RFP: Change in proposal submission due date and deadline for submission of written questions (posted 5/1/17)

Amendment I to RFPUpdated Section III. Funding and Performance Period  (posted 4/27/17)



The Metro North REB hosted a Bidder’s Conference for all prospective respondents to the RFP.The Bidder’s Conference was held on Thursday, April 27, 2017 via webinar. Attendance at the bidder’s conference was recommended but not required. 

Documents for Download:

PowerPoint presented at the Bidder's Conference (PDF)

List of Attendees (PDF)




April 21, 2017

Request for Proposals released


April 27, 2017

Bidder’s Conference 2:00p.m. – 4:00p.m. via a webinar.  RSVP to to receive logon instructions.  Please include attendee’s name, organization, email address and phone number.  Bidder’s conference attendance is not required.


April 28, 2017

Letters of Intent due.  A letter of intent is required for a proposal to be considered.  Submit to


May 17, 2017

Deadline for submission of written questions.


May 24, 2017

Proposals due by 4:00p.m.



MNREB FY 17-20 Strategic Plan

The Strategic Plan provides information on the REB’s overarching priorities, target industries and occupational clusters, and target priority populations. 

[Download Draft Strategic Plan [PDF]

Career Center Redesign Video

Overview of Central Massachusetts Career Center redesign to become more demand driven  



These articles include labor market information and also articles that reflect innovative practices in Career Centers supported by the Metro North REB.  It is recommended that bidders become familiar with these articles and reflect these innovative practices in proposals.

Commonwealth Corporation and New England Public Policy Center of the Federal Reserve Bank of Boston. Labor Market Trends in Boston/Metro North Region (2012).

Corporation for a Skilled Workforce. Guide to Improving One-Stops through Benchmarked Critical Success Factors: Self-Assessment Tool.

Corporation for a Skilled Workforce. (March 2012). One-Stop Career Centers Must be Reinvented to Meet Today’s Labor Market Realities. Ed Strong.

Crittenton Women’s Union. Hot Jobs 2013: Promoting Economic Independence Through Informed Career Decisions. (March 2013). Deborah Connolly Youngblood, Kelly Dowd, Melissa Martin Morgera, Market Melnik, and Ruther J. Liberman.

Elvery, Joel, Nelson, Lisa, & Richter, Francisca G.-C. (October 2014). A WIB Turns to Demand: Helping Job Seekers by Serving Employers.


John J. Heldrich Center for Workforce Development research report. (June, 2012). The State of the U.S. Workforce System: A time for Incremental Realignment or Serious Reform? Kathy Krepcio & Michele M. Martin.

National Skills Coalition, Skills 2 Compete, SkillWorks, & The Workforce Solutions Group. (July, 2010).  Massachusetts’ Forgotten Middle-Skill Jobs, Meeting the Demand of a 21st Century Economy.

Policy Matters Ohio. Employment Connection: Demand-driven Model Increases Job Placement (2013). Hannah Halbert.

Summary –

UpJohn Institute for Employment Research. (2015). Volume 22, Number 1, Article 2. Carl E. Van Horn.  New Labor Market Realities Require New Workforce Development Policies.





















Please note that this system was not designed to keep track of which organizations have downloaded a specific document. As a result, it is the responsibility of every Bidder to check this webpage (  for any addenda or modifications to a solicitation for which they intend to respond. The REB accepts no liability and will provide no accommodation to bidders who fail to check for amended solicitations and submit inadequate or incorrect responses.




 Metro North REB, Fresh Pond Mall, 186 Alewife Brook Parkway, Suite 216, Cambridge, MA 02138